privacy policy

Privacy Statement

Tom Hixson & Co Ltd respects your privacy.
Accordingly we do not sell, rent or loan any identifiable information regarding our customers to any third party without your consent. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at onlinequeries@tomhixson.co.uk

Information collected

Tom Hixson & Co Ltd collects the details you provided on registration together with information we learn about you from your use of our ordering service and your visits to our website and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.

We may also collect information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback using marketing information. In essence we only use information that you have knowingly provided to us. This helps us provide an improved shopping experience.

Use of information

We will use your information to provide, improve and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news from Tom Hixson & Co Ltd and also from carefully selected companies that we think may be of interest to you. We may contact you by post, email, telephone, text message or fax for these purposes.

Once you have registered with us you will have the option to review and amend your communication preferences. If you do not want to receive communications from us regarding promotions and or news you can make these choices on the preferences page.

We may also like to communicate with you regarding your opinions on the service we provide which could be done by way of post, telephone, text message, email or fax. Again if you would rather we not communicate with you the option to remove this facility is offered to you in your preferences.

Please note that should there be an operational, administrative or service related issue that deems it necessary to communicate with you we will do so in any event.

Payment Information

Your payment details, credit card numbers etc will remain within the operational system at Tom Hixson & Co Ltd and will only be used to process your payments for online orders. These details will never be shared with any other company.

Cookies

“Cookies” are small pieces of information that are held on your computer. This information lets our website know who you are and if you are registered with us. This information helps with the logging in process, also to ensure the security and authenticity of registered users and to provide the mechanisms for on-line shopping along with website traffic information which we use to improve our website.

Non registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our website, you must have cookies enabled if you wish to use our on-line shop which is reserved for registered users.

Your rights

Tom Hixson & Co Ltd respects your rights and as such we comply fully with the Data Protection Act. This act governs how we use the information we hold about you and that it should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information, where necessary should be kept up to date and not retained for longer than is required. It should be kept securely to prevent unauthorised access by other people.

You need to inform us if the information you have provided to us has changed. You can do this by updating your personal information within your log-in page.

You also have a right to see what information we hold about you and correct any inaccuracies. To obtain a copy of the personal information please write to:

Data Information Officer
Tom Hixson & Co Ltd
221 Central Markets
Smithfield
London
EC1A 9LH

We will never contact you requesting information about your account details, passwords or any other personal information. We strongly advise against putting such information into an email or after following a link from an email.