VeriSign Secure Logo
Menu
020 7248 3569 | hello@tomhixson.co.uk Facebook Twitter Instagram
Facebook Twitter Instagram

020 7248 3569 | hello@tomhixson.co.uk

Contact Us

FAQ’s for Online Customers

When will I receive my delivery?

You will have selected a delivery date when checking out. Our couriers will send you tracking information nearer the time of delivery detailing an ETA.

I signed up to the newsletter, where is my welcome discount code?

Please check your junk folder if the email hasn’t come through to your inbox. 

Where do I apply my discount code?

Your discount code can be applied in the basket section of the website before check out. This can be found on the top right hand side of your screen.

Will the meat I ordered be fresh or frozen?

Unless stated as frozen in the description the product will arrive to you fresh. Frozen products can either be put straight into the freezer upon receipt or you can defrost and use straight away. Once defrosted do not refreeze.

How long does the meat stay chilled during transit?

Our boxes are designed to keep products chilled or frozen for up to 72 hours.

How do I receive free delivery?

Free delivery is applied to orders £100 and over.

Where you deliver to?

We deliver Nationwide, there are some exceptions where the delivery may be put on a 48 hour service but you will be notified by our customer services team if this is the case.

When do you deliver?

We deliver Monday – Saturday with the exception of Bank holidays. We may shut off delivery dates if slots become filled.

How do I change the delivery address I selected for my order?

Please email *hello@tomhixson.co.uk* detailing you order number and the new address you would like the delivery to go to and one of our customer service team will update it for you. Note you must request this change 48 hours before your selected delivery date.

How do I change the delivery date for my order?

Please email *hello@tomhixson.co.uk* detailing the revised delivery date you would like and one of our customer service team will update it for you. Note you must request this change 48 hours before your selected delivery date.

How can I add to you my order?

Please email *hello@tomhixson.co.uk* or leave a voicemail detailing your order number and telephone number, we will try our best to accommodate your request if the cut off times have not been missed.

The product I want is out of stock, when will it next be available?

You can subscribe to stock alerts on out of stock products by entering your email address. As soon as it back in you will get notification.

Where can I find you on Facebook, Instagram & Twitter?

You can find us @hixsonmeatldn please tag us in all the wonderful meals you make at home.

The items I ordered haven’t arrived or are different.

If an item is out of stock you will be notified by our customer services team and you will be refunded for the missing items. Where we can replace an out of stock item with a like for like product we will send this to you so you do not go without, a email notification of this will be sent to you prior delivery about this change.

Tel: 020 7248 3569
Email: hello@tomhixson.co.uk

Our dedicated Customer Service team will endeavour to be in contact with you as soon as possible, but please bear in mind that due to a high number of inquiries there may take up to 2 working days. 

Thank you for your patience at this time.

Address:
Tom Hixson of Smithfield
221 Central Markets
Smithfield
London
EC1A 9LH

view map

Alternatively-send an email to our customer services team:

 
*Fields are required